Help Center

Due to nationwide shipping delays, items in our Palm Springs Collection will start to ship on 12/10. They will be fulfilled in the order they were received.

Please note: These timelines are subject to additional delays. We truly appreciate your patience and understanding.

Please fill out this form within 14 days from day of receipt of your order to start an exchange request.

Note, you are responsible for return postage, taxes, and fees. Orders must come back in their original packaging with no stains. Exchanges are subject to the product requested being in stock at time of request. Only one exchange can be processed per order.

At this time we do not accept returns. We will gladly exchange your item for the correct size. Please check in with the size guide available in the product description to make sure you order the correct size.

If the received product is damaged -  send us a short description of the error, pictures, and order number within 2 weeks after receiving the order. Send it to help@activebooty.com

We take 2-5 business days to process your order + selected shipping method on top of that.

Please email help@activebooty.com with a short description of the error, pictures, and order number within 14 days after receiving the order.

Once received a member of our team will either facilitate a return or replacement of the item.

All orders are final - we cannot cancel orders once they have been placed. Please get in touch with help@activebooty.com ASAP to see if it is possible to cancel the order. If cancelled only the items in the order can be refunded. We cannot return any taxes, fees, or shipping.

We may be able to make small changes to the order like sizing, but please reach out within 24 hours of ordering.

Shipping fees are calculated during checkout and vary by location and order value.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 3 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us - help@activebooty.com

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.

First Class Mail provides limited tracking and will only track your order in the US. There is no insurance or refunds for lost or damaged items for First Class Packages.

Priority Mail offers tracking during the entire route and offers protection for lost or damaged items.

We currently offering ten different sizes ranging from XS-5X. Please reference the size chart for more info. 

Our goal is to offer as many sizes as we can create with your help. Please fill out this form if you are open to share your size and measurements so we can share with our sizing team!