Help Center

Please fill out this form within 14 days from day of receipt of your order to start an exchange request. Your exchange can be made for an item of the same style and color only at this time.

Note, you are responsible for return postage, taxes, and fees. Orders must come back in their original packaging with no stains. Exchanges are subject to the product requested being in stock at time of request. Only one exchange can be processed per order.

At this time we do not accept returns. We will gladly exchange your item for the correct size. Please check in with the size guide available in the product description to make sure you order the correct size.

If the received product is damaged -  send us a short description of the error, pictures, and order number within 2 weeks after receiving the order. Send it to help@activebooty.com

Once you fill out the exchange form, you will be emailed with next steps to complete your exchange. If you run into any issues please email help@activebooty.com.

We take 2-5 business days to process your order + selected shipping method on top of that.

Please email help@activebooty.com with a short description of the error, pictures, and order number within 14 days after receiving the order.

You must have purchased Route protection for the order to be covered.

All orders are final - we cannot cancel orders once they have been placed. Please get in touch with help@activebooty.com ASAP to see if it is possible to cancel the order. If cancelled only the items in the order can be refunded. We cannot return any taxes, fees, or shipping.

We may be able to make small changes to the order like sizing, but please reach out within 24 hours of ordering.

Shipping fees are calculated during checkout and vary by location and order value.

Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 3 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order. For your order to be replaced or refunded you must have purchased Route protection with your order.

Get in touch with us - help@activebooty.com

In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

If you have not received your package, please take time and do the following:

1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!

2. Check your tracking number. It was emailed to you when the package was shipped.

3. Talk to your mail man as well as the post office.

4. Check with your family members or housemates to see if anyone may have grabbed it for you.

5. Check with your neighbor to see if the package was delivered to the wrong address by accident.

6. If all else has failed, please send us an e-mail to help@activebooty.com with your order number and full name.

PLEASE NOTE: Active Booty is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.

A protection service that you can add to your order to prevent the unexpected from occurring. No one thinks that their mail will be lost, stolen or damaged. But it does happen from time to time. Route will give you the sense of security if the unexpected happens you are covered. Through the Route Policy, they provide shipping insurance for the customers’ online purchases that are lost or damaged while in transit or “porch pirated” (“porch pirated” meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed). 

• Protect your order from loss, damage, or theft
• Refunds or reorders in just a few clicks
• Routes optional protection is offered to you solely in order to effectuate the shipment of your package(s).
• Route fee paid by the customer is a non-refundable insurance protection fee.
• Customers will receive a separate email from Route with Claim protection information
• Make a claim

For more information about ROUTE CLICK HERE!

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.

First Class Mail provides limited tracking and will only track your order in the US. There is no insurance or refunds for lost or damaged items for First Class Packages.

Priority Mail offers tracking during the entire route and offers protection for lost or damaged items.

We currently offering ten different sizes ranging from XS-5X. Please reference the size chart for more info. 

Our goal is to offer as many sizes as we can create with your help. Please fill out this form if you are open to share your size and measurements so we can share with our sizing team!