We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, including rules about fair use. None of these affect your statutory rights.If you return an item requesting a refund within 28 days of delivery/ collection, we'll give you a full refund. Your refund will be issued using your original payment method or a gift card, your choice.We aim to refund you within 14 days of receiving the returned item.If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
Please fill out this form within 14 days from day of receipt of your order to start a return request.
Note, you are responsible for return postage, taxes, and fees. Orders must come back in their original packaging with no stains. Only one return can be processed per order.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Of course, it's fine to try an item on like you would in a shop, but please don't wear it for longer than that. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging with all tags and labels attached.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right, then we might have to deactivate the account and any associated accounts. This includes but isn't limited to:
When we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them.
When someone orders and returns loads - way, waaay more than even the most loyal Active Booty customer would order.
When the items returned don't match what you ordered. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us.
Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.
All orders are final - we cannot cancel orders once they have been placed. Please get in touch with firstname.lastname@example.org ASAP to see if it is possible to cancel the order. If cancelled only the items in the order can be refunded. We cannot return any taxes, fees, or shipping.
We may be able to make small changes to the order like sizing, but please reach out within 24 hours of ordering.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.
Make sure you report the problem within 3 weeks after estimated delivery time - If reported outside of the time frame, unfortunately, we will not be able to help with locating the order. For your order to be replaced or refunded you must have purchased Route protection with your order.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to email@example.com with your order number and full name.
PLEASE NOTE: Active Booty is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.
Once your order is placed it will take 2-3 business days to process your order. Once processed, your order will ship and you will receive tracking information. Most orders take 3-5 business days in the US and 2-3 weeks for international to ship.
A protection service that you can add to your order to prevent the unexpected from occurring. No one thinks that their mail will be lost, stolen or damaged. But it does happen from time to time. Route will give you the sense of security if the unexpected happens you are covered. Through the Route Policy, they provide shipping insurance for the customers’ online purchases that are lost or damaged while in transit or “porch pirated” (“porch pirated” meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed).
Protect your order from loss, damage, or theft
Refunds or reorders in just a few clicks
Routes optional protection is offered to you solely in order to effectuate the shipment of your package(s).
Route fee paid by the customer is a non-refundable insurance protection fee.
Customers will receive a separate email from Route with Claim protection information
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother.